Privacy and Data Handling

How ArelHub handles your data

ArelHub is designed around tenant isolation, auditability, and responsible data retention. We collect only the data required to provide messaging delivery, platform security, billing, and compliance automation.

What we collect

Account profile and contact data for tenant administration and support communications.
Messaging metadata and delivery status events required for delivery reliability and analytics.
Consent, opt-in, and opt-out records required for lawful communications workflows.
Billing records, invoices, payment references, and tax metadata needed for invoicing.

How we use data

To route and deliver messages through approved carrier and provider integrations.
To secure accounts with authentication, authorization, and suspicious activity controls.
To generate invoices, usage reports, and financial records.
To support legal and policy obligations including consent and retention requirements.

Text messaging (SMS) and mobile information

When you opt in to receive text messages from ArelHub LLC, we collect your mobile phone number and a record of your consent: the date and time you opted in, the method (for example, a web form), the consent language you were shown, and the IP address and browser used at the time.

Use. We use your mobile number only to send the text messages you opted in to receive, and to keep the consent record that shows you agreed to them.
No sharing for marketing. Your mobile number and opt-in information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
No sharing of opt-in data. Text messaging originator opt-in data and consent will not be shared with any third parties.
Opting out and help. Reply STOP to any message to stop receiving texts from ArelHub LLC. Reply HELP for help, or contact privacy@arelhub.com.
Rates. Message and data rates may apply, depending on your mobile plan.
Retention. Consent records are kept for at least four years from the date you opted in, as required for compliance audits. After that period, and once you have opted out, the records are deleted.

Cookies and local storage

ArelHub uses essential browser storage for session continuity and security controls. Optional analytics or marketing trackers are not enabled by default on this public web experience.

Data retention and deletion

Data retention policies are applied by workload type. Where legally permitted, account owners can request data export or deletion through support channels.

Your privacy rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete personal data. You may also have rights to restrict or object to certain processing.

Contact

For privacy requests, data processing agreements, or regulatory questions, contact privacy@arelhub.com.